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Help Centre

Find answers, manage your account and get the support you need to make the most of ordering online.

Help Centre

Find answers, manage your account and get the support you need to make the most of ordering online.

Help Centre

Find answers, manage your account and get the support you need to make the most of ordering online.

Getting started online

Already have an online account?

Sign in with your email address. If you have forgotten your password, use “Forgot password” on the sign-in screen and we will email you a reset link.

A Kitwave Retail customer without an online account?

Tell us which account you would like online access to and we will set it up for you.

Account Help

How do I switch accounts?

Click your account name — it has a small arrow beside it — to open the account switcher. On desktop it is in the bar at the top of the screen. On mobile and in the app you will find it in the greeting on the home screen and on Your Account.

How do I change my password?

Go to Your Account, then Security. You can also reset it from the sign-in screen using “Forgot password”.

Call us

01204 673 000

Email us

info@turnerandwrights.co.uk

Depots & Locations

View locations

Getting started online

Already have an online account?

Sign in with your email address. If you have forgotten your password, use “Forgot password” on the sign-in screen and we will email you a reset link.

A Kitwave Retail customer without an online account?

Tell us which account you would like online access to and we will set it up for you.

Account Help

How do I switch accounts?

Click your account name — it has a small arrow beside it — to open the account switcher. On desktop it is in the bar at the top of the screen. On mobile and in the app you will find it in the greeting on the home screen and on Your Account.

How do I change my password?

Go to Your Account, then Security. You can also reset it from the sign-in screen using “Forgot password”.

Call us

01204 673 000

Email us

info@turnerandwrights.co.uk

Depots & Locations

View locations

Getting started online

Already have an online account?

Sign in with your email address. If you have forgotten your password, use “Forgot password” on the sign-in screen and we will email you a reset link.

A Kitwave Retail customer without an online account?

Tell us which account you would like online access to and we will set it up for you.

Account Help

How do I switch accounts?

Click your account name — it has a small arrow beside it — to open the account switcher. On desktop it is in the bar at the top of the screen. On mobile and in the app you will find it in the greeting on the home screen and on Your Account.

How do I change my password?

Go to Your Account, then Security. You can also reset it from the sign-in screen using “Forgot password”.

New to Kitwave Retail?

Tell us about your business and we will get in touch to start your application.

How do I add a user?

Go to Your Account, then Your Team, and click Add Team Member. Your Team is only shown to account managers — if you cannot see it, ask whoever manages your account, or contact us.

New to Kitwave Retail?

Tell us about your business and we will get in touch to start your application.

How do I add a user?

Go to Your Account, then Your Team, and click Add Team Member. Your Team is only shown to account managers — if you cannot see it, ask whoever manages your account, or contact us.

New to Kitwave Retail?

Tell us about your business and we will get in touch to start your application.

How do I add a user?

Go to Your Account, then Your Team, and click Add Team Member. Your Team is only shown to account managers — if you cannot see it, ask whoever manages your account, or contact us.

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Call us

Email us

Depots & Locations

Already have an online account?

A Kitwave Retail customer without an online account?

How do I switch accounts?

How do I change my password?

Call us

Email us

Depots & Locations

Already have an online account?

A Kitwave Retail customer without an online account?

How do I switch accounts?

How do I change my password?

Call us

Email us

Depots & Locations

Already have an online account?

A Kitwave Retail customer without an online account?

How do I switch accounts?

How do I change my password?

New to Kitwave Retail?

How do I add a user?

New to Kitwave Retail?

How do I add a user?

New to Kitwave Retail?

How do I add a user?

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